Systems Analyst

Job Description


Job Description

IT Systems Analysis work focuses on designing information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture including:

  • Collecting and analyzing information from system users to formulate the scope and objectives of the system; Preparing flow charts, models, and procedures and conducting feasibility studies to design possible system solutions.
  • Estimating the costs of system solutions and preparing project plans to provide input into decisions about prioritizing projects and allocating IT resources.
  • Preparing and maintaining technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
  • Leverages agile methodology to design and configure solutions; Works closely with business to develop required training, change management and operations process.
  • Develop use cases, customer scenarios, and/or demos, and plan and coordinate testing of the newly developed or enhanced applications and provide support.
  • Looks for opportunities to automate business process with technology, and may provide consultation to users in the area of automated systems.

In this role, you will be responsible for application and infrastructure installation, upgrades, operations, and troubleshooting of a wide variety of systems hardware and software and technologies. You will analyze issues in our computing environment, troubleshoot and recommend solutions to respond to customer requests/escalations or events as they occur. In this position you will need to utilize your communication skills, both verbal and written, and organizational skills on a daily basis while interacting with support partners and customers and collaborate in projects from inception to delivery.


Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.


  • Bachelor degree in Computer Science or IT Systems Engineering.
  • Knowledge of server hardware, system components and performance
  • Proficient in MS Windows administration and troubleshooting.
  • Some familiarity with .NET framework, HTML, XML, Web Services and IIS-Proficient in SQL Server and databases administration
  • Good analytical and problem solving skills to troubleshoot application and data issues.
  • Good communications skills and ability to work under pressure.
  • Must have a can-do attitude, open to identifying, picking up ownership and developing skills in areas outside of immediate scope
  • Familiarity with ITIL, DevOps and Agile concepts and practices.
  • Demonstrated experience in L2 support, incident, problem and knowledge management.
  • Experience in Application Support or Technical Support Services/delivery preferably with web-based and middleware applications.
  • Experience working in follow the sun or multiple geos support models.

Inside this Business Group

Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.


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